Once an order has been made the buyer will have 14 days to cancel or alter their order.
The buyer must do this by emailing enquiries@bryantfoods.co.uk or phoning us on 07856771241 (9:30 – 16:00 Monday to Saturday) and stating your order number and reason for cancellation.Any damaged or incorrect goods received must be notified to us within 48 hrs of receiving the delivery.
Where a customer makes a claim for a damaged/incorrect product, the goods must be returned to:
Bryant Foods
T/a The Nut House
93-94 Plymouth Market,
Cornwall Street,
Plymouth
Devon
PL1 1PS
within 14 working days in the same state in which it was received. Items must be securely packaged.
If products returned are found damaged due to buyers handling, the buyer will be liable for damaged goods.
Upon receiving products back, The Nut House/Bryant Foods will inspect the goods and if they are in fact damaged/defected The Nut House/Bryant Foods will offer a Replacement or a full refund to the same account details given by the buyer when the order was made within 7 working days.
The refund will include delivery costs (up to £12) including costs of damaged/ defected goods.
If the Product is opened and used the order cannot be returned, refunded or cancelled.
The buyer is fully responsible for arranging the return of any products to The Nut House.
You are entitled to a 14 days refund from the day you received the products if:
- The Products are expired.
- The Packaging is damaged or not sealed.
- We misplaced your order and the products never arrived.
- Or you received the wrong products.
*Proof with pictures is required*
We do our best to make sure that all products that leave The Nut House/Bryant Foods are in perfect condition, it is your responsibility to ensure that all the goods received are in perfect order (eg. expired, missing, damaged, stale). If you start using the products with any of the mentioned issues, we are not responsible for the damage these issues may cause.